Frequently Asked Questions

Do you ship outside of the United States?

No. Priscilla McCall's only ships to the lower 48 states.

---

Will I receive an email confirmation of my order?

If you provide your email address during order checkout, you will receive an email confirmation of your order after it has been submitted.

---

Is it safe to use my credit card online?

The credit card information that you provide during the ordering process is protected by Secure Socket Layer technology. This technology encrypts your personal information such that no other outside party can read it except Priscilla McCall's.

---

What is your privacy policy?

Please click on the Privacy Policy link located on the bottom of any page to review our privacy policy in its entirety.

---

How do I contact you?

Priscilla McCall P.O. Box 16007 Greensboro, NC 27416

877-497-6222

---

What is your shipping policy?

Shipping	0-$50	$50-100	$100-150	$150-200	200+
FedEx Ground	$9.50	$10.50	$11.50	$13.50	FREE
FedEx 2 Day	$16.50	$17.50	$19.50	$22.50	$24.50

We do not ship to Alaska or Hawaii.

 All orders are packaged in unmarked envelopes or boxes.

---

Do you charge sales tax on orders?

All orders shipped and/or billed to a North Carolina address must pay 7.75% NC sales tax.

Orders shipped to all other states are exempt under current Federal and State policy as it relates to Internet sales.

What is your return policy?

All returns require prior authorization, and your Return Authorization number should be clearly shown on the outside of your return package.
 
Returns for unopened items
You may return any unopened item in its exact packaging that it was shipped in. There is a 25% restocking fee for all items returned that will be charged to the customer. Within 14 days of purchase, you may return a brand new, unopened item for any reason for a full refund less the 25% restocking fee of the purchase price. Original shipping charges are not refundable. For authorization number, email us and be sure to include your order number and a brief statement that the item you want to return is brand new and unopened. Then follow the instructions we will send you by reply email. You will need to pay for return shipping.

Items Damaged in Shipping
We package all shipments discreetly and securely, but damages may happen in transit. If your package arrives showing physical damage to the shipping box, you may wish to refuse delivery. If you accept delivery and later find that the merchandise inside is damaged, please keep the shipping box and all materials, and email us about the problem as soon as you can. We will file a claim for damage with the shipping company.

Manufacturer's Warranties
Some products have additional manufacturer's limited warranties of up to 90 days. You need to register your toy online with the manufacturer. You may make any claim for warranty repair or replacement directly with the manufacturer. You should always keep all product packaging, receipts, and warranty information in case you need to return your product. 
 
Lingerie Return Policy

Lingerie returns are accepted up to 14 days upon receipt of the package.

All returns must have RA # (Return Authorization Number)
       (Returns without RA # will be refused)

We will gladly exchange an item for a different size or color if ALL requirements are met. However, NO REFUNDS will be given. NO EXCEPTIONS

• Priscilla McCall’s values your satisfaction. If you are not satisfied with your purchase, simply return your item(s) for an exchange.

• Returned items must be in their original condition and original packaging with tags intact. (NO EXCEPTIONS)

• We reserve the right to refuse returns on items that have been worn, soiled, laundered, or altered in any way. Items received after the 14-day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.

ALL SALES FINAL ON COSTUME AND HOLIDAY ITEMS
All sales are final on panties, thongs, hosiery, men’s thongs and boxers.

Procedure for Returns:

CLICK HERE for the Return Form. Please complete the form and include it with the item(s) you are returning. Use the original (or similar) box.
A confirmation email will be sent to you once the exchange is processed.
25% restocking fees.

Email or Call us for a Return Authorization Number.
 (Required for ALL returns)

customerservice@priscillamccall.com, phone: 877-497-6222

All returns require prior authorization, and your Return Authorization number should be clearly shown on the outside of your return package.